HelpDesk app for mac for ticketing, Bug & Issue tracking, Network management, Customer support and Alert management for Mac OS El Capitan & Sierra.
In today’s business world, help desks have become an important inclusion. The help desk executives mostly assist the customers and fulfill various requirements. If you are a mac user there are some of the best helpdesk apps for mac which makes things much convenient for the business owners.
Web Help Desk: Best Helpdesk app for mac
This is one of the leading web-based help desk apps for mac which enables the users to track and fulfill all the technical support requirements and customer service requests conveniently.
This helpdesk app for mac has an intuitive user-friendly technician interface, a customer support web portal, email-to-ticket conversion option. 2-way email integration is another effective feature of this application.
Incident and problem management, reporting option, service level agreement alerts are some of the exquisite features of this helpdesk app for mac.
ScreenSteps: Best HelpDesk app for mac for Documentation
With ScreenSteps for mac you can easily create a vast knowledge base for your customers and jot down the details about their requirements. With easy to use features you can conveniently create and maintain the user documentation.
This HelpDesk App for mac lets you create visual user documentation which includes articles, how-to manuals etc. It also enables you to develop a knowledge base which makes the maintenance of an organization much easier.
Lithium for Mac: Helpdesk app for mac for Network monitoring
Lithium for Mac is a powerful helpdesk app for mac which is specially designed to provide an end-to-end Mac OS X solution. The application has an excellent device monitoring, exquisite support for SNMP and comprehensive trouble-ticket management system.
The application is developed across an integrated architecture which includes data collection, storage and analysis and manages multiple-user case management system. Lithium for mac is graphically rich and interactive monitoring & management application which provides proper work-flow.
Bugzero for Mac: HelpDesk app for mac for bug tracking
Bugzero for Mac is a bug tracking application which also has defect tracking, issue tracking and change management system. The application is used in a distributed team environment to keep a check on software bugs, test cases, hardware defects and other issues which may affect the system.
This helpdesk app for mac provides an effective helpdesk customer support, trouble ticketing and email management system to get customer feedbacks, incidents, issues etc. Bugzero for mac is easy to use and can conveniently provide support to any organization.
iPoste for Mac is an exquisite interface through which the user can search and find any French postal code. The application enables the user to look for contact information for all French postal service offices. It lets you to find the exact price for your letter depending upon the weight. Further, the application virtually calculates the weight of letters or packages.
TicketAlert for Mac: HelpDesk app for mac for Ticket management
TicketAlert for Mac enables the user to receive notifications for more than one helpdesk. It includes a helpdesk tree in its history panel and a stack of received notifications in the same. It provides an option to use a normal menu for the status item.
While using the normal menu a counter shows the # of notifications. It also presents a tooltip which shows the last refresh. The application lets you automatically create a ToDo in iCal, MS Outlook, Task in things and Task in OmniFocus respectively.
LabManager for Mac is a power packed helpdesk app for mac which is created to manage repair jobs in a lab. It is designed to provide support for any IT company. The application enables the user to organize various jobs and enhance the productivity of a laboratory.
The interface of this app is not only beautiful but is also quite easy to use. It comes with powerful features which you can customize as per your requirement.
The above-mentioned applications are packed with high-end features which provide excellent backup to the helpdesk executives. These applications not only come with a stunning interface but also extend excellent support to various businesses.